For changes or maintenance to:
- Your supplier details, please call the team on 1300 183 990 or email kent@pegasus.net.au.
- Avetta profile of your organisation, login to your Avetta account here.
Documents & Guides
Support Webpages
Workforce Management Administrators Support Page
Frequently Asked Questions
Please click to expand the FAQ below.
Who do I contact if I have questions about the system?
You can contact Avetta, who manages the system on behalf of Kent.
For changes or maintenance to:
- Your supplier details, please email kent@pegasus.net.au.
- Avetta profile of your organisation, login to your Avetta account here.
Where do I register in the system?
Select the REGISTER BUSINESS button at the top of the page to find the Kent Workforce Management System where you will register your business.
Once you have registered created an account in the Workforce Management system, you can create an account in Avetta Gateway (button at the top of the page).
From Avetta Gateway, you can access the worker portals of the Kent Workforce Management System, as well as other Avetta clients from one place with one login.
How do I remove a worker that no longer works for me?
If you wish to end the association of a worker to your business, simply login to the portal, click Manage Employees > Search & Select Employee name > and click End Employment at the bottom of their profile.
A video guide on how to complete this process is available under the End Employment sub-heading of this page: https://kb.pegasus.net.au/display/WFMS/Supplier+Portals
How much does registration in the system cost?
Registration is free for all Kent suppliers.
What documents do I need to upload to register?
The documents you upload will depend on the work you do for Kent.
- Photograph
- Proof of Identity
- High Risk Licenses
- Trade or Tertiary Qualifications
- Certificates or Statements of Attainment
What benefit does the system have for suppliers?
Registration ensures you are aligning to Kent safety policies.
The system is your opportunity to provide evidence that your workers have the qualifications and competencies to meet minimum regulatory requirements to work at Kent.
Benefits include:
- joining an online database of trusted and qualified businesses workers
- having higher quality work opportunities because you can prove you’re fit to work
- maintaining an online, portable profile
- receiving electronic reminders to stay compliant and ready to work
- having licences, competencies, inductions, and documents verified by qualified auditors and industry specialists
- managing your own profile – roles, competencies, and training – in the Pegasus system at any time, 24/7
- accessing a support centre of industry and software specialists if you need help reaching compliance or navigating the system.
- enjoying a transparent cost model
How long does it take to review the workers registration?
Worker registration can take up to two business days to be reviewed.
Why do I need to provide my photo?
Physical cards, eCards, and the Workforce Mobile App will display your image alongside your name and unique profile ID. When accessing the site, our clients and/or their security representatives can match your face to your profile, ensuring the correct person is accessing the site and that they are compliant and authorized to do so.
Why do I need to provide my date of birth?
Your date of birth is used to differentiate you from another worker with the same name. The combination of your name and date of birth ensures your Avetta profile stays unique to your records, so even if you change companies and start working for other clients, you can take your records with you.
Why do I need to provide my phone number?
eCards and invitations to use the Workforce Mobile App are distributed via a Short Message Service (SMS) which can only be delivered to a mobile phone. Clients can also use this system to send important notifications through a broadcasting service.
Why do I need to provide my gender?
This is an optional field to enter for yourself or your workers. You have the option to select Prefer, not to say. This field enables businesses to report how they compare to others in their sector and of a similar size. This information is used to help organizations identify where they are doing well and where they need to improve.